Return, Delivery & Security Policy
Items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
– Product must be unopened and unused. Brightz, Ltd. cannot refund money for products once the package is opened.
– Product must be returned in its original packaging.
– A Return Merchandise Authorization Number (RMA) must be requested from Brightz, Ltd. within 30 days of delivery of the product. All returned products require a Return Authorization number. To obtain an RMA Number, please email us at: firstname.lastname@example.org. Enter the Subject Line as “RMA REQUEST”. Please include your order number, name, the item number you are returning, and the reason for your return.
– Once an RMA has been received, products must be returned within 14 days to receive a full refund.
– All sales are final. Original shipping and handling charges are non-refundable. The customer is responsible for return shipping and handling charges on all returned items.
Unless Brightz made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring the items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Brightz reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address.
If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Once your return is received, Brightz Ltd. will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued.
To receive full credit, items must be shipped within 14 days from the day the Return Merchandise Authorization (RMA) Number. Returns received without a RMA will not be credited.
All Brightz sold at brightz-ltd.com are factory new and they are covered by the Manufacturer’s 30 day limited replacement warranty. Brightz, Ltd stands behind the quality and condition of all merchandise sold and if your item is defective, please call us at 419-517-0049 or email us at email@example.com. We will arrange for the item to be repaired or replaced promptly.
-For Brightz-Ltd.com purchases – the order number
-For all other online purchases – contact the seller for a refund or replacement
-For retail store purchases – contact the store for a refund or replacement
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 419-517-0049 or email us at firstname.lastname@example.org. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or USPS(Parcel Post)) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Do we use ‘cookies’?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- To be in accordance with CANSPAM we agree to the following:
8000 Yankee Road, Ste 225
Ottawa Lake, MI 49267